Michael Williams

Michael Williams joined DataCapable to help utilities transform the outage experience through process improvement and the use of AI-driven tools that enhance customer engagement. With more than 15 years of experience at Southern California Edison, Michael led teams across customer experience, outage management and communications, grid interconnections, and key account management. Throughout his career, he has been dedicated to bridging the gap between utility operations and customer expectations—ensuring that complex grid events are translated into clear, actionable, and customer-focused communication. At DataCapable, Michael applies this experience to support utilities as they modernize systems, improve reliability, and strengthen public trust through transparency and innovation.