Proactive Utility Communications That Move at the Speed of Operations.

Trigger notifications from outage detection, status changes, restoration-estimate updates, and restoration confirmation based on configured business rules—without manual sends.

Deliver through SMS, email, voice, mobile push, and web while automatically applying channel, language, and quiet-hour preferences.

Target customers before planned outages, PSPS events, vegetation work, meter exchanges, and other service changes with scheduled, segmented campaigns.

Enable customers to confirm restoration, report a still-out condition, or opt into updates by replying directly to the message.

Track sends, deliveries, failures, opt-outs, and engagement by channel, event, and customer segment—and retain auditable records for regulatory and service-quality review.

An outage notification system is software that automatically informs affected customers when service is interrupted, when crews are assigned, when the estimated restoration time changes, and when power is restored. Messages are generated from live operational data and delivered across text, email, voice, mobile push, and web so customers receive accurate status without contacting the utility.

Most outage calls are asking a single question: what happened and when will it be back. When that answer reaches customers automatically within minutes of detection, the reason to call disappears for the majority of them. Utilities using proactive notification consistently redirect contact center capacity toward the smaller number of customers with genuinely complex situations.

Communications delivers by SMS, email, outbound voice call, mobile push notification, and web. Each customer receives messages on the channel and in the language they selected, and delivery honors quiet-hour and frequency preferences configured by the utility.

Yes. Scheduled campaigns notify customers ahead of planned maintenance, vegetation management, meter exchanges, and program or rate changes. Targeting can be built from geography, circuit, account type, or any customer segment defined in the connected system of record.

Both the outage map and the notification engine read from the same operational data through the DataCapable Platform. There is no separate source and no manual reconciliation, so a change in estimated restoration updates the map and triggers the corresponding customer message from one event.

Absolutely. Communications integrates with customer information systems, outage management systems, and advanced metering infrastructure so account data, contact preferences, and event status stay current without duplicate maintenance.

Critical customer segments can be assigned dedicated treatment, including priority messaging, distinct channels, escalation to a live representative, and separate delivery reporting. This supports both service commitments and the documentation regulators expect for vulnerable customers.

Reporting covers sends, deliveries, failures, opt-outs, response, and timing by channel, event, and customer segment. Utilities can produce a complete notification timeline for a given event to support commission filings and service quality reviews.

Yes. Two-way messaging allows customers to confirm that service has been restored, report a still-out condition after a reported restoration, or subscribe to further updates. Responses flow back into operations, which improves the accuracy of restoration confirmation.

Because Communications runs on the DataCapable Platform, utilities already integrated for outage mapping or community coordination connect once and enable messaging without a new integration project. Deployment timelines depend on system access and template approval rather than custom development.