DataCapable Launches Callout, the Most Significant Innovation in Utility Workforce Callout in Decades

Newest addition to the GridPrime platform delivers an innovative purpose-built platform for utility dispatch and field operations

Claymont, DE — April 14, 2026 — DataCapable today announced the launch of Callout, the newest addition to GridPrime and the most significant software advancement in utility workforce callout in decades.

Across the industry, workforce callout is often managed through outdated, disconnected processes. This update reflects the DataCapable team’s accomplishment to deploy innovative technology with modern software built for the operational realities utilities face every day.

“When storms hit or systems fail, every minute counts. Delayed restoration, overtime overruns, and coordination gaps cost utilities millions and put regulatory compliance at risk. Yet most dispatchers are still stitching together phone trees, spreadsheets, and siloed tools to figure out who’s available and where to send them. DataCapable changes that,” said Bill Potter, CEO of DataCapable.

DataCapable’s Callout is a platform purpose-built for utility dispatch leaders, operations managers, and the executives who support them. It intelligently matches available, qualified personnel to assignments based on skills, location, and overtime status, bringing together employee callout, assignment management, overtime tracking, and real-time geospatial visibility in one operational system for both blue-sky operations and major event response. 

Developed alongside utility operations teams, Callout was built from real dispatch workflows, not theoretical use cases.

DataCapable’s mission is to enable utilities with modern operational tools built for today’s demands, because legacy software was never designed for the complexity of modern utility workflows.