DataCapable’s Callout.

Configure callout order by seniority, classification, overtime hours, geography, and qualification, then let the system execute it the same way every time.

Reach crews by voice, SMS, and mobile app simultaneously, with automatic escalation to the next qualified employee when no response is received.

Engage all employees for storm readiness before and emergent events

Give dispatchers, supervisors, and employees an intuitive experience designed to make complex workforce processes easier to configure, launch, manage, and respond to—with less training and fewer manual steps.

Every attempt, response, decline, and acceptance is logged with a timestamp for compliance reporting, grievance response, and after-action review.

A crew callout system is software that automates the process of contacting, confirming, and assigning field personnel for outage restoration, emergent work, and storm response. Instead of dispatchers placing sequential phone calls, the system contacts qualified employees in a predefined order across voice, text, and mobile app, escalates automatically when there is no response, and reports a filled roster back to operations in real time.

The largest controllable delay in restoration is often crew assembly, not repair. Automated crew callout contacts every qualified employee at once rather than one at a time, which compresses roster fill from hours to minutes. Crews are identified, confirmed, and dispatched while the event is still developing, moving the first truck toward the damage significantly sooner.

Yes. Callout order can be configured by seniority, classification, overtime equalization, geography, and qualification, and those rules are applied identically on every callout. Because the system executes the agreement rather than interpreting it under pressure, utilities reduce grievance exposure and can demonstrate consistent treatment across the workforce.

Mutual assistance is the practice of borrowing crews from partner utilities and contractors during large storm events. Callout supports the full lifecycle: requesting resources, onboarding foreign crews, and tracking staging, lodging, and assignments in one view, so incoming crews are managed with the same visibility and accountability as internal personnel.

Callout reaches employees simultaneously by voice call, SMS, and mobile app notification, honoring each employee’s contact preferences and device. If no response is received within the configured window, the system escalates automatically to the next qualified employee without dispatcher intervention.

Absolutely. Callout is built on the DataCapable Platform and integrates with outage management, work management, HR, and payroll systems so rosters, classifications, and overtime hours stay current without duplicate data entry.

Every attempt, response, decline, and acceptance is captured with a timestamp and the rule that governed it. That record supports compliance reporting, regulatory review, grievance defense, and after-action analysis of how quickly crews were assembled and dispatched.

Yes. The same rules and rosters govern everyday emergent work, planned switching, scheduled overtime, and short-notice coverage. Utilities use one process and one tool whether they are filling a single position or standing up a full storm organization.

Overtime equalization rules distribute hours according to the agreement rather than to whoever answers first, which reduces both inequitable distribution and the settlements that follow it. Callout analytics also show where overtime is concentrating so operations leaders can adjust staffing and rosters before cost accumulates.

Reporting covers roster fill rate, average response time by group and channel, escalation depth, decline patterns, and overtime distribution across the workforce. Operations and labor relations teams use these measures to tune callout order, staffing levels, and event readiness.