Street Light Management Built Around the Asset
One Asset. One Location. One Operational Status. One Connected Workflow.
DataCapable reimagines street light management by connecting customers, field teams, GIS systems, and operations into a single, asset-centric experience. Instead of fragmented workflows and disconnected data, utilities now have complete visibility—from report to resolution.
The Problem: Fragmented Systems, Siloed Workflows
For decades, street light issues have moved through disconnected systems. Customers report problems without knowing the exact asset. GIS data doesn’t align with work management systems. Utilities manually reconcile customer reports with operational records. The result: duplicate reports, unanswered customer inquiries, wasted dispatch time, and poor visibility into repair progress.
The Solution: One Asset. One Workflow.
With DataCapable, the street light asset becomes the single source of truth. Customers report issues on an interactive map, pinpointing the exact asset and describing what they see—out, cycling, noisy, burning during the day, or non-streetlight concerns like damaged poles or vegetation.
That report flows directly into a connected operational workflow. The asset status moves from reported → referred → in progress → repaired → operational. Utility teams and customers stay informed via their preferred channels (SMS, email).
Connected Systems. Orchestrated Operations.
DataCapable doesn’t replace your GIS, work management, dispatch, OMS/ADMS, or AMI systems. It orchestrates them. By connecting the systems utilities already rely on, DataCapable creates a seamless workflow where data flows intelligently, eliminating manual handoffs and reconciliation.
Outcomes Utility Executives Measure
- Fewer duplicate reports — Customers see existing issues and asset status in real time
- Reduced customer service load — Fewer “where is my light?” calls; self-service visibility for customers
- Faster asset identification — Map-based reporting eliminates guessing which light is broken
- Better repair-cycle visibility — Track progress by geography, municipality, asset type, and status
- Less manual reconciliation — Integrated systems mean data flows, not re-entry
- Improved SLA and municipal reporting — Dashboard visibility into outages, repairs, and trends
Broader Vision
Street light reporting is where utilities start. The real value is bigger: DataCapable connects the customer, the physical asset, and utility operations into one coherent workflow. That same approach scales across poles, vegetation management, and any infrastructure asset your utility manages.
“Street light reporting shouldn’t be a form that disappears into a back-office system. It should be a connected, transparent workflow between the customer, the asset, and the utility.”— Bill Potter, CEO, DataCapable
About the Author: Zac Canders
Zac Canders is a seasoned expert in the utility industry with 20 years of experience, specializing in business process improvement and IT strategy. With an MBA and Project Management Professional Certification, he excels in leveraging emerging technologies to enhance safety and optimize data sharing in the energy sector. Zac's extensive skill set includes product management, software project management, and management consulting, making him a valuable partner to leading consulting firms and major utilities like Accenture, Deloitte, and PG&E.
