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How AI is Transforming Utility Operations and Emergency Response NewsOutage ManagementThreat DetectorUtility Industry Solutions

How AI is Transforming Utility Operations and Emergency Response

The utility sector is in the midst of a digital revolution, and artificial intelligence (AI) is at the heart of…
Zac Canders
Zac CandersApril 11, 2025
Why Fiber Outages Matter: Understanding Their Impact and Enhancing Customer Experience During Outages Outage ManagementUtility Industry Solutions

Why Fiber Outages Matter: Understanding Their Impact and Enhancing Customer Experience During Outages

In today’s digital economy, fiber-optic networks form the backbone of communication for businesses and consumers alike. When these networks falter,…
Zac Canders
Zac CandersMarch 14, 2025
The Role of Real-Time Data in Utility Outage Management Outage ManagementUtility Industry Solutions

The Role of Real-Time Data in Utility Outage Management

In today's rapidly evolving utility landscape, the integration of real-time data has become a cornerstone for effective outage management. By…
Zac Canders
Zac CandersFebruary 19, 2025
Protecting Critical Infrastructure from Cyber Threats: Best Practices for Securing Utility Networks Utility Industry Solutions

Protecting Critical Infrastructure from Cyber Threats: Best Practices for Securing Utility Networks

As the world becomes increasingly connected and digitized, protecting critical infrastructure — particularly utility networks — has never been more…
David Fay, CISSP
David Fay, CISSPDecember 3, 2024
Harnessing the Power of AI and Machine Learning: A New Era for Utilities Utility Industry Solutions

Harnessing the Power of AI and Machine Learning: A New Era for Utilities

The utility industry is no stranger to transformation, but today, we find ourselves on the cusp of something extraordinary. Artificial…
Zac Canders
Zac CandersNovember 26, 2024
Why The Future of Utility Software is Commercial Off The Shelf (COTS) – Customer Value News

Why The Future of Utility Software is Commercial Off The Shelf (COTS) – Customer Value

For decades, utilities have leaned on software to manage everything from outage response to customer billing. Many, in pursuit of…
David Fay, CISSP
David Fay, CISSPNovember 20, 2024
Innovation on the Floor: A Vendor’s View from EMACS 2024 Events

Innovation on the Floor: A Vendor’s View from EMACS 2024

Innovation on the Floor: A Vendor’s View from EMACS 2024 The exhibit floor at EMACS 2024 buzzed with energy, showcasing…
David Fay, CISSP
David Fay, CISSPOctober 28, 2024
The Customer Outage Journey in 2024 Outage and Event MapsOutage Management

The Customer Outage Journey in 2024

The Customer Outage Journey in 2024 As we look at 2024, the customer outage journey has become a focal point…
Zac Canders
Zac CandersOctober 15, 2024
Resilience Over Reliability in Utility Operations: PowerUp 2024 Key Insights utility resilience versus reliabilityEvents

Resilience Over Reliability in Utility Operations: PowerUp 2024 Key Insights

The Chartwell PowerUP 2024 conference provided a critical platform for discussing the evolving landscape of utility operations, highlighting a pivotal…
Zac Canders
Zac CandersAugust 5, 2024
Boosting Management Assurance: PowerUP 2024 Key Insights utility management assuranceEvents

Boosting Management Assurance: PowerUP 2024 Key Insights

At the Chartwell PowerUP 2024 conference, a significant emerging trend was highlighted: the shifting role of utility executives toward management…
David Fay, CISSP
David Fay, CISSPAugust 2, 2024
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